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UK Business & Operations Manager

UK Business & Operations Manager

Do you want to make a difference to people's lives?

Werlabs is a health tech company that provides health analysis via blood testing. We help people become more proactive about their health, and prevent diseases such as diabetes and cardiovascular disease before they occur. Our most recent investment round included the management of Spotify and we are working in partnership with the NHS and Dr. Xand van Tulleken (one of the twin doctors often featured on the BBC) to change the healthcare landscape in the UK.

Our culture is central to our success. We’re driven to sustain our phenomenal growth from recent years, and this means we’re always working closely and collaboratively to turn our ideas into reality. It’s this sense of pace, innovating and improving pretty much everything we do, that makes Werlabs so exciting and unique.

Our operations are growingly increasingly complex. Today, we work with 15 partner clinics where customers can have their blood drawn and 4 laboratories which analyse blood across three cities. In the next year we expect to 10x this.

We are looking for a Business & Operations Manager to grow and manage this network. They must ensure it provides a great experience for our customers and find ways to optimise our processes as we grow. This operations-driven role calls for a self-starter who specializes in creating and iterating on operationally complex processes, and can develop and lead a multitude of partner relationships. This role will have direct responsibility for the growth of our operations, as well as the customer experience/satisfaction at our clinics. We are currently live in three cities (London, Manchester and Surrey) but it will be your mandate to grow this network, and therefore grow our business throughout the UK! But growth means more work, so you will need to find ways to streamline our operations so we can scale while staying lean.

In addition, you will help launch and execute a new business model: pop-up blood testing. We’ve discovered that customers love when we bring the convenience of qualified nurse to perform blood testing direct to them. You’ll build partnerships with fitness centres, co-working spaces, and other locations to do on-demand blood testing. And in addition to scaling pop-ups, you’ll need to find ways to streamline their implementation.

You will need to bring real hustle to this newly created role. Reporting to the UK General Manager, Amaan Banwait (former Bain consultant and Wharton MBA), you’ll be a do-whatever-it-takes-to-get-it-done individual with an appetite for moving quickly.

You will have large responsibilities from day one. What you do will have actual impact on our users and Werlabs as a company. Your opinions and ideas will matter.

In return, you will be part of one of the most exciting European companies in one of the most thrilling growth areas of the 21st century. Above all, your work will impact the way the world experiences healthcare.

This role is based in London.


What we’re looking for

An operations professional who is highly motivated - a doer, who is willing to take responsibility for building, growing and streamlining our operations and developing the pop-up business model. You have a flexible mind-set combined with the passion to change healthcare through consumer-driven technology solutions. Your working style is entrepreneurial and with a hands-on approach towards problem solving. And you enjoy working in a collaborative team that is solving big problems but doesn’t take itself too seriously!


Responsibilities

·       Create and design a new generation operations model to ensure a high degree of customer satisfaction

·       Build a pipeline of clinics and labs through cold calling, cold emailing, events, in-person visits and other channels (whatever is needed!)

·       Train new clinics and labs on Werlabs’ processes and how to wow our customers

·       Define and continually improve performance on metrics such as SLAs, NPS and others

·       Constantly create, optimise and document processes

·       Develop and execute the ‘pop-up blood testing’ concept into a material source of sales

·       Have a data-driven decision-making mentality and sound business judgement through strong analytical thinking

·       Contribute to team effort by accomplishing related tasks as needed

·       Start-up (all-hands-on-deck) “I bust my ass because I love it” approach

Requirements

·       3 years+ experience in an operations role

·       KPI-driven and can point to how you have created and improved operating processes

·       You have an insatiable drive to succeed and obsessive about achieving results

·       You have excellent written skills and can write personable, persuasive and professional emails

·       You are personable and can build new relationships with people of all levels and backgrounds

·       You have a natural ability to persistently motivate yourself and others by being a great team player

·       Capacity to multi-task and think on your feet

·       Bachelor’s level education

·       Passion for healthcare

Desired (not required)

·       Experience in a start-up or technology company

 

We are an equal opportunity employer and value diversity at our company. We are looking forward to your application!


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London


London

Workplace & Culture

We are a group of extremely bright, mission driven, fun-loving people doing extraordinary things. With a team made up by Doctors, Computer Scientists, Data Analysts, UX Designers, Fulbright Scholars and a Moha, we work hard on important projects, laugh together, argue and even cry together.

If you can work in a team, argue your corner and then make and implement decisions quickly - you will fit right in.


Already working at Werlabs?

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email
@werlabs.se
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