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Assistant nurse to our Customer Service team


Werlabs is a fast growing health tech company providing health analysis via blood testing. We are building next-generation healthcare web and mobile applications that have an impact on people's health with a focus on preventable diseases. We are now looking for a Customer Service Agent to join our Customer Service team.

You will have large responsibilities from day one and what you do will have actual impact on Werlabs as a company. Your opinions and ideas will matter and you will be part of one of the most exciting European companies in one of the big growth areas of the 21st century.


Who you are

  • Assistant nurse education or similar
  • Previous experience from customer service (preferred)
  • Strong interpersonal and communication skills; great written and verbal capabilities
  • Quick learner and enjoys new challenges
  • A self-starter who is able to work independently
  • Fluent in Swedish
  • Comfortable with English (written & spoken) as it is our company language
  • Believer in preventive health care and the digitalization of the health-care industry
  • High energy person with a strong customer focus
  • A team-player with a positive and problem solving attitude
  • Interested in improving processes 


What you will do

  • Accurately and rapidly respond to customer enquiries
  • Manage inbound and outbound calls and emails with customers
  • Work with live chat to solve issues effectively
  • Work in multiple systems
  • Ensure every customer interaction results in satisfaction
  • Be the link between customers and other internal functions
  • Add energy to the team
  • Go with the team to events & fairs (and taking blood tests when needed)


We are an equal opportunity employer and value diversity at our company.


Looking forward to your application!

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Stockholm

Hälsingegatan 45
113 31 Stockholm Directions kontakt@werlabs.se +46 (0)8 20 70 50

Workplace & Culture

We are a group of extremely bright, mission driven, fun-loving people doing extraordinary things. With a team made up by Doctors, Computer Scientists, Data Analysts, UX Designers, Fulbright Scholars and a Moha, we work hard on important projects, laugh together, argue and even cry together.

If you can work in a team, argue your corner and then make and implement decisions quickly - you will fit right in.


Already working at Werlabs?

Let’s recruit together and find your next colleague.

email
@werlabs.se
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